What information we collect
We may collect the following information to provide you with our services and to meet our legal, statutory and contractual obligations:
- Contact Information including email address
- Demographic information such as postcode
- Other personal information relevant, including in some instance, bank details.
What we do with the information we gather
We require this information to understand your needs and provide you with the service you have asked of us. We do not share or disclose any of your personal information outside this organisation other than for the purposes of providing our services or where there is a legal requirement.
Where we store your personal data
All information you provide to us is stored on our systems. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
We will retain your personal data for as long as is necessary to provide our services and to meet other obligations as described in this policy.
Your rights under Data Protection Law
We operate under the Data Protection Act 2018 (‘DPA’) and the European General Data Protection Regulation (‘GDPR’).
The DPA and GDPR apply to ‘personal data’ we process, and the data protection principles set out the main responsibilities we are responsible for.
Under the GDPR You have the following specific rights in respect of the personal data we process:
- The right to be informed about how we use personal data.
- The right of access to the personal data we hold. This will be free of charge and must be provided within 30 days of receipt.
- The right to rectification, where data is inaccurate or incomplete. In such cases we shall make any amendments or additions within 30 days of the request.
- The right to erasure of personal data.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.
Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit http://www.aboutcookies.org.uk/.
Third party websites
Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
See also Terms and Conditions for NRVH.